Return / Refund Policy
30 Days Return/Exchange Policy
Below are the detailed instructions on how to process a return or exchange. The policy begins from the date of purchase. Please see whether either of these pertain to you, and if the item(s) are covered by our Return Policy.
The following reasons are covered by our 30 day FULL COVERAGE Return/Exchange Policy:
(nbharbor is responsible for return postage fees, and replacement fees)
We sent the wrong order or item(s).
You received any broken items, or the quality of the products you received is poor/defective.
The following reasons are covered by our 30 day LIMITED COVERAGE Return/Exchange Policy.
(Customer is responsible for return postage fees, and replacement postage fees. nbharbor does not refund any shipping fees.)
You chose the wrong size item(s).
Personal Reasons due to changed mind, personal taste, etc.
The following reasons are NOT covered by our 30 day return policy, and we are not liable for these issues.
Products are damaged by misuse, mishandling, or poor maintenance.
You have used the item(s), influencing our secondary sales.
We do not accept any returns for customized products.
- We do not accept returned items that were sent back by you directly without checking with us first.
Return Service Procedure
Step 1: If you're not satisfied with the products received, please contact our customer service representative first for further help.
Step 2: Place the item(s) in the original packing and seal the parcel securely.
Step 3: Drop off you package at the local post office.
Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.
We'll email you once we process your return or exchange.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
Please note: If you still have any other questions regarding to return policy, please feel free to contact us at: email@example.com